Practice Policies
Center of Movement
Dr. Wassim Drissi, DO
Appointments
New patient visits are approximately 60 minutes. Please arrive 10 minutes early if you have not completed your intake forms online.
Follow-up visits are typically 30 to 40 minutes.
EMG/NCS appointments are 45 to 60 minutes. These require dedicated time and preparation, so please give adequate notice if you need to change your appointment.
Cancellation and No-Show Policy
We ask for at least 24 hours notice if you need to cancel or reschedule. This allows us to offer the time to another patient.
Late cancellations (less than 24 hours) and no-shows may be subject to a fee. Repeated no-shows may result in discharge from the practice.
We understand that emergencies happen. If something comes up unexpectedly, please call us as soon as possible and we will do our best to accommodate you.
Insurance and Billing
We accept most major insurance plans. Please verify your coverage by contacting our office or your insurance carrier before your visit.
You are responsible for:
- Your copay (due at time of service)
- Your deductible and coinsurance as determined by your plan
- Any services not covered by your insurance plan
We will verify your benefits and inform you of anticipated out-of-pocket costs for procedures before they are performed. If a service is not covered or has limited coverage (e.g., shockwave therapy, PRP), we will discuss this with you in advance.
Referrals and prior authorization: Some insurance plans require referrals and/or prior authorization for specialist visits and procedures. It is your responsibility to obtain a referral from your primary care provider if your plan requires one. We will assist with prior authorization when needed, but please allow adequate time for processing.
Medical Records
Copies of your medical records are available upon request. Please allow 5 to 7 business days for processing. Records will be released in accordance with applicable state and federal privacy laws.
Records transfers to and from other providers are done at no charge for the purpose of coordinating your care.
Communication
For non-urgent questions, you can reach us by phone, email, or through the patient portal during business hours.
For urgent medical concerns outside of business hours, contact your local emergency department or call 911.
We do not provide medical advice via social media or text messaging. These channels may be used for scheduling and general inquiries only.
Prescription Policy
Medication refills are handled during office visits or through the patient portal. Please allow 48 hours for refill requests to be processed. We do not prescribe controlled substances on the first visit or to patients who are not established in the practice.
Privacy
Your medical information is protected under HIPAA (Health Insurance Portability and Accountability Act). A full Notice of Privacy Practices is available at our office and on our website. By signing the consent for treatment, you acknowledge receipt of this notice.